Mock VIVA..giving a face to those on the other end of a phone.Posted: February 27, 2015
My main project has begun researching into those who work in call centres and are on the receiving ends of many different types of personalities. My work is taking conversations had on the phone to create images of people or environments based on first impressions. Showing the power of personalities or moods and their ability to shape a persons view of another.
The aim of my project is to tell the story of the call centre, giving a face to the call handlers and bringing to the public’s attention that they are people also. I am to inform people about the scenario of a call centre, how the focus at any one time is the individual being spoken to; however chaotic the surrounding scene may appear. I am also striving to show the stress created through certain calls received, giving an immediate negative image of the person on the other end.
Just as people learn new things everyday, i seek to inform people of the effects their negative or perhaps unnecessary behaviour causes to its receiver, again aiming to give a face and to humanise the call centre staff.
I want my work to impact mass society, to make them think for future calls by informing them of the power of perception and to drawer attention to the negative behaviours often associated with call centres.