The receiving end of the phone..

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With a constant focus on the feelings of the customer and ensuring their satifaction, often overlooked is the feelings of the people on the receiving end of their calls. How the call centre agents feel when spoken to like a robot rather than a human. My project aims not only to inform people of the power of perception and their attitudes have but also to give insight behind the call centre doors and bring awareness to the elusive world of the call centre.

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